Morafiq Aviation Services

Abu Dhabi Airports Enhances Passenger Experience with New MORAFIQ “City Check-in Service

City Check-In Service is now available for Etihad Airways, Wizz Air and Egypt Air passengers.

Abu Dhabi, United Arab Emirates, November 24, 2022: MORAFIQ, a joint initiative powered by Abu Dhabi Airports, Abu Dhabi Ports Group, Capital Travel, Etihad Airport Services, OACIS Middle East and Tourism 365 announced today the provision of off-site check-in services for passengers travelling from Abu Dhabi International Airport (AUH).
The announcement was made at an event held at the Abu Dhabi Cruise Terminal in Mina Zayed, where His Excellency Sheikh Nahyan bin Mubarak Al Nahyan, Minister of Tolerance and Coexistence was present as patron. For the official launch of MORAFIQ airport City Check-In facility in Abu Dhabi.
The check-in service is now available for departing passengers travelling out of Abu Dhabi International Airport on Etihad Airways, Wizz Air and Egypt Air from November 24, 2022.
The City Check-In facility is conveniently located at the Abu Dhabi Cruise Terminal and open from 9.00 AM to 9.00 PM (operating hours). Passengers can now check in and drop their luggage 24 hours in advance and up to 4 hours before their flight departure time. Like being at the airport, passengers can also take advantage of a number of ancillary services such as buying excess baggage allowance, preferred seat purchases or flight upgrades. Prices start from AED 45 for adults, AED 25 for children, AED 15 for infants and AED 120 for a family of four.
The service is perfectly timed to meet the soaring travel demands expected over the coming weeks. While helping to ease congestion, it will play a significant part in reducing the strain on airport resources and infrastructure while providing a flexible alternative to passengers.


Abu Dhabi Airports Managing Director and Chief Executive Officer H.E Eng Jamal Salem Al Dhaheri commented on this new service saying: “We are committed to providing a seamless journey for passengers at our airports and this service will provide the location flexibility for check-in, allowing travellers to enjoy more of Abu Dhabi. The idea is to have multiple check-in points all over the city, allowing for hassle-free travel services to passengers and more options for check-in touch points when departing from Abu Dhabi International Airport”.
Captain Mohamed Juma Al Shamisi, Managing Director & Group CEO, AD Ports Group, commented: “Following the vision of our wise leadership, the UAE is making significant strides in deploying advanced technology to enhance connectivity and improve the visitor experience. AD Ports Group strives to implement innovations like this City Check-In service across our integrated businesses, so that we can offer convenience, speed and security. We are proud to collaborate with our partners on this initiative, which will support our valued guests to the capital, enabling them to have more time to explore the wonderful culture of Abu Dhabi during their visit.”
Titten Yohannan, OACIS Middle East Chairman & CEO said “OACIS is immensely proud and delighted of our strategic partnership with ADAC, Etihad Airport Service – Ground, ADPG and Tourism 365 to collectively deploy off-airport check-in services in Abu Dhabi. The new City Check-In Service offered under MORAFIQ service banner shall significantly transform and enhance the guest experience by bringing freedom, flexibility, and convenience to air travellers”.
Roula Jouny, CEO of Tourism 365, added, “This joint collaboration with Abu Dhabi Airports, Abu Dhabi Ports Group, Etihad Airport Services and OACIS Middle East underscores our vision as Tourism 365 and Capital Travel to offer seamless and innovative solutions to travellers through MORAFIQ as part of our commitment to bolster Abu Dhabi’s position within the travel industry.”
Jubran AlBreiki, General Manager – Ground and Cargo Services, Etihad Airport Services Ground and Cargo said Etihad Airport Services-Ground (EAS-G) is extremely pleased with the synergy we have established with OACIS, ADAC, ADPG and Tourism 365 in making Morafiq a reality. This new initiative will further solidify the commitment Etihad Airport Services-Ground (EASG) has towards the overall customer experience for the travelers.  Etihad Airport Services-Ground (EASG) remains steadfast in upholding values of sustainability, responsibility and transforming the Aviation eco system in Abu Dhabi. We wish OACIS / Morafiq all the best in their journey and Etihad Airport Services-Ground (EASG) is happy to pledge our full and continued support.
Shaeb Al Najjar, General Manager Hub Operations, Etihad Airways, said “Etihad Airways continuously explores all options that allow guests to maximise their travel experiences and reduce waiting time. As a result, Etihad looks forward to offering its city check-in services with Morafiq. Together with its partners, Etihad Airways advances towards strengthening Abu Dhabi’s position as world-class aviation hub.” Through off-airport check-in services, airlines can offer their guests an affordable, value-added service, which makes travel simpler, seamless, and more enjoyable. It also gives them a competitive differentiator while helping to build brand loyalty, drive repeat business, and enhanced customer experience for travellers.

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