Log in to your guest account to claim your free home check-in voucher at www.etihadguest.com.

Download the Morafiq app, visit www.booking.morafiq.ae, or call our toll-free number 800-MORAFIQ (6672347) to book the service. Register on the app if you’re a first-time user.

Only Gold, Platinum, and Diamond Guest members are eligible.

Each tier is eligible for a certain number of vouchers:
Gold: 2 free home check-in vouchers
Diamond: 4 free home check-in vouchers
Platinum: 6 free home check-in vouchers

You can check in one or two bags.

Yes! you can pay for all extras, including excess baggage and upgrades, when you check in with our Home Check-in agent. Credit card is the only accepted method of payment.

Home Check-in is available for all non-transit guests travelling from Abu Dhabi International Airport. We will check you in from your home or hotel in Abu Dhabi, within 50km of Abu Dhabi International Airport. Home Check-in is not available for:

• Unaccompanied minors
• Passengers requiring medical assistance
• Passengers travelling with pets and live cargo
• Unconfirmed bookings
• US bound travellers

Home Check-in is currently only available in Abu Dhabi.

Yes, you can track your bags with the Morafiq app or in booking web portal.

No, Home Check-in do not include transport to the airport. Please check with your airline for available airport transfer options.

You can make changes to your booking up to six hours before your scheduled pick-up or collection time. For a full refund, you must cancel your Home Check-in booking up to 24 hours of your scheduled pick-up or collection time. Refunds will be processed within 14 business days and returned to the original payment card. If your bags have already been collected, you will not be refunded and you will be charged AED 40 per bag to return your bags to the original collection point. For any changes or questions, please contact MORAFIQ on 800-MORAFIQ or email us at support[at]morafiq.ae

We’ll make sure that your bags are loaded onto the flight that you have been re-booked to or off-loaded and returned to you at a fee of AED 40 per luggage piece.

Home Check-in Bookings will be accepted up to 6 hours prior to the Scheduled Time of Departure of the flight.

You can call our toll-free number at 800-MORAFIQ (6672347) to book the service or send an email to our support team at support@morafiq.ae.

Please note that as a temporary measure all passengers traveling to the USA on Etihad Airways need to check in at the airport.