Morafiq's Privacy Policy

While offering a seamless Off-Airport Check-In solution, MORAFIQ also respects your privacy and is deeply committed to protecting your personal data. This privacy statement will inform you as to how we look after your personal data when you visit our digital Platforms (Website and Mobile Applications) and tell you about your privacy rights and how the law protects you.

Effective date: 2022-09-15

1. Introduction

Welcome to MORAFIQ

MORAFIQ (“us”, “we”, or “our”) operates off-airport check-in services through its digital Platform which comprises of website (www.morafiq.ae) and related mobile applications in iOS and Android stores. (Hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to our digital Platforms, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as cited in our Service Terms and Conditions. Our Service Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

2. Definitions

SERVICE means off-airport check-in services operated by MORAFIQ through its digital Platforms (Website (www.morafiq.ae) and iOS/Android Mobile Applications).

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

PLATFORMS means MORAFIQ website (www.morafiq.ae) and MORAFIQ branded iOS and Android Mobile Applications to facilitate Service bookings.

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

4. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

1. 1. Email address
   2. First name and last name
   3. Phone number/Identity Number
   4. Address, Country, State, Province, ZIP/Postal code, City
   5. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

1. 1. Session Cookies:We use Session Cookies to operate our Service.
   2. Preference Cookies:We use Preference Cookies to remember your preferences and various settings.
   3. Security Cookies:We use Security Cookies for security purposes.
   4. Advertising Cookies:Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, residential or work address, telephone number (work, mobile), details of co-passengers, PNR, employment agreements, travel dates and times, information on marital status, family members, social security (or other taxpayer identification) number, office location and other relevant data.

5. Use of Data

MORAFIQ uses the collected data for various purposes:

1. 1. to provide and maintain our Service;
   2. to notify you about changes to our Service;
   3. to allow you to participate in interactive features of our Service when you choose to do so;
   4. to provide customer support;
   5. to gather analysis or valuable information so that we can improve our Service;
   6. to monitor the usage of our Service;
   7. to detect, prevent and address technical issues;
   8. to fulfil any other purpose for which you provide it;
   9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
   10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
   11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
   12. in any other way we may describe when you provide the information;
   13. for any other purpose with your consent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside MENA and choose to provide information to us, please note that we transfer the data, including Personal Data, to MENA and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We at MORAFIQ will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

We may disclose personal information that we collect, or you provide:

1. 1. Disclosure to Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

1. 2. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

1. 3. Other cases. We may disclose your information also:

3.1. to our subsidiaries and affiliates;

3.2. to contractors, service providers, and other third parties we use to support our business;

3.3. to fulfill the purpose for which you provide it;

3.4. for any other purpose disclosed by us when you provide the information;

3.5. with your consent in any other cases;

3.6. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at dataprivacy@morafiq.ae

In certain circumstances, you have the following data protection rights:

1. 1. The right to access, update or to delete the information we have on you;
   2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
   3. The right to object. You have the right to object to our processing of your Personal Data;
   4. The right of restriction. You have the right to request that we restrict the processing of your personal information;
   5. The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
   6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not be able to provide Service without some necessary data.

11. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

12. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

13. Behavioral Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

14. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on to our Digital Platforms.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: dataprivacy@morafiq.ae